100% Free Returns. 100% Guaranteed Refunds.

Simple policies. Clear expectations. Reliable support. Free returns.

This page explains how shipping, delivery, returns, and refunds are handled for orders placed through DrArsy.com. By placing an order, you agree to the terms below.

Shipping Domestic & International

We ship within the United States and internationally. Availability depends on carrier service and destination regulations.

International orders may be subject to customs processing, duties, or taxes required by the destination country. These charges are the customer’s responsibility.

Processing & Dispatch

Orders are processed within 1 business day after payment confirmation.
Orders placed after 5:00 PM PST are processed the next business day.

Tracking

Tracking details are provided after shipment confirmation. Please allow up to 1 business days for tracking updates to appear.

Address Accuracy

Customers are responsible for providing accurate shipping information.
We are not responsible for delays or additional costs caused by incorrect or incomplete addresses.

Delivery

Delivery timelines are estimates only. Delays may occur due to carrier operations, customs inspections, or unforeseen circumstances.

If a delivery attempt fails and the package is returned, additional shipping charges may apply for re-delivery.

Once a package is marked as delivered by the carrier, responsibility transfers to the customer. We recommend selecting a secure delivery location.

Returns & Refunds

We offer a 30-day full refund policy with free returns on eligible orders.

How to Start a Return

Email: contact@drarsy.com

Include:

• Order number

• Email used at checkout

• Reason for return

Return Address:
Dr. Arsy Corporation — Returns
505 E Windmill Ln | 1C | #361
Las Vegas, NV 89123
United States

Return shipping is free for eligible returns.

Refund Processing

Once received and inspected, approved refunds are issued to the original payment method within 7–10 business days.
Processing times may vary by financial institution.

Exchanges

Exchanges are available for defective or damaged items, subject to availability.
If unavailable, a full refund will be issued.

Damaged, Defective, or Incorrect Items

Contact contact@drarsy.com within 30 days of delivery.
Include your order number and photos if applicable.

Lost or Stolen Shipments

Lost packages will be investigated with the carrier.
Eligibility for replacement or refund depends on carrier confirmation.

Packages marked as delivered are not covered for theft or loss. Customers are responsible for ensuring a secure delivery location.

Order Changes & Cancellations

Orders may be modified or canceled within 24 hours of placement, provided they have not been processed or shipped.

Contact

Email: contact@drarsy.com
Call or Text: +1 (702) 470-7721

Chat and text support are available 24/7.

Designed and Tested in the USA

Dr. Arsy™ Moisturizer #003

Dr. Arsy™ Moisturizer #003 is a clinically tested, barrier-supportive moisturizer developed for dry, sensitive, and eczema-prone skin.

The formula was engineered to support long-lasting hydration, improve moisture retention, and help reinforce the skin’s moisture barrier while maintaining high tolerability for sensitive skin.

At the center of the formula is a biomimetic fermented amino acid system combined with Dr. Arsy™ Dermal Water Complex, a multi-component hydration system designed to support skin comfort, moisture balance, and visible barrier resilience in a simple daily routine.

Dr. Arsy™ Moisturizer #003 was designed for people who need more than temporary softness. It was created for skin that feels dry, tight, uncomfortable, easily irritated, or weakened by everyday stress.

The Technology Behind the Formula

The Biomimetic Fermented Amino Acid System

Dr. Arsy™ #003 uses lab-fermented, plant-derived amino acids selected for their compatibility with the skin’s Natural Moisturizing Factor, also known as NMF.

Amino acids are naturally connected to the skin’s own moisturizing system. They help support water retention, hydration balance, and flexibility within the outer layer of the skin.

This biomimetic approach was developed to support hydration equilibrium and help improve the look and feel of dryness associated with sensitive and barrier-compromised skin.

For Dr. Arsy™, amino acids are not used as a simple marketing ingredient. They are part of a larger hydration and barrier-support strategy designed to help dry, sensitive, and eczema-prone skin feel more comfortable and supported.

Dr. Arsy™ Dermal Water Complex

Dr. Arsy™ Dermal Water Complex is an innovative hydration matrix designed to support moisture balance, skin comfort, and barrier resilience.

The complex combines botanical extracts, electrolytes, antioxidant vitamins, provitamins, and skin-conditioning ingredients. It includes tomato fruit extract, carrot root extract, pumpkin seed extract, oat kernel extract, and kale leaf extract, along with sodium, magnesium, vitamin C derivative, vitamin E derivative, and provitamin B5.

Together, these components work with humectants, emollient lipids, and fermented amino acids to create a multi-mechanism moisturizing system.

The goal is simple: help support hydration, reduce visible dryness, improve skin comfort, and help the skin barrier feel stronger and more resilient throughout daily life.

Clinical Study #1

Sustained Hydration Performance

Clinical hydration testing showed that Dr. Arsy™ Moisturizer #003 delivered significant hydration after a single application.

In a clinical evaluation of 31 subjects, the test product showed a 55.46% mean improvement in skin hydration at 30 minutes and a 37.19% mean improvement at 8 hours. In the same study, 100% of subjects showed improved hydration at both 30 minutes and 8 hours.

The test product was also significantly more hydrating than untreated control skin at both measured time points.

This matters because dry and eczema-prone skin often struggles to hold moisture. When the skin barrier is compromised, moisture can escape more easily, leaving the skin feeling dry, tight, and uncomfortable.

For people with active lifestyles, the challenge can be even greater. Sweat, friction, frequent washing, heat, climate changes, and environmental exposure can all place extra stress on the skin.

Dr. Arsy™ Moisturizer #003 was designed to support prolonged hydration and daily skin comfort without requiring constant reapplication.

Clinical Study #2

Barrier Support and Moisture Loss Reduction

Dr. Arsy™ Moisturizer #003 was also clinically evaluated for its ability to support the skin barrier and reduce transepidermal water loss, also known as TEWL.

TEWL measures how much water escapes through the skin. When TEWL is elevated, the skin may feel dry, tight, uncomfortable, and more vulnerable to irritation.

In clinical testing, Dr. Arsy™ Moisturizer #003 showed a 63.59% mean improvement in TEWL-related barrier performance at 30 minutes and a 61.50% mean improvement at 8 hours. The study also showed that 100% of subjects improved at both measured time points.

Compared with untreated control skin, the test product performed significantly better at both 30 minutes and 8 hours.

This barrier-support performance is especially important for sensitive and eczema-prone skin, where moisture loss and barrier weakness are common concerns.

The formula was developed with a combination of humectants, emollients, biomimetic amino acids, lipids, provitamins, and skin-conditioning ingredients to help support hydration retention and improve the feeling of skin comfort.

Clinical Study #3

Sensitive and Eczema-Prone Skin Compatibility

Dr. Arsy™ #003 completed Human Repeat Insult Patch Testing, also known as HRIPT, involving 104 enrolled participants and 103 completed participants.

Under the conditions of the study, the test article showed no evidence of dermal irritation or sensitization.

The study supports the following claims:

Clinically Tested
Non-Irritating
Non-Sensitizing
Safe for Sensitive Skin
Dermatologist Tested

This is important because people with sensitive and eczema-prone skin often need formulas that can be used consistently without unnecessary harshness or sensitizing components.

Dr. Arsy™ Moisturizer #003 is fragrance-free, steroid-free, dye-free, paraben-free, petrolatum-free, vegan, cruelty-free, dermatologist-tested, and clinically evaluated for sensitive skin compatibility.

Built for Real Skin and Real Life

Dr. Arsy™ Moisturizer #003 was not created only for perfect skin or perfect conditions.

It was created for real life.

Dryness. Sensitivity. Tightness. Redness. Itching. Friction. Sweat. Heat. Frequent washing. Weather changes. Long days. Active routines.

Every part of the formula was designed with purpose: hydration, comfort, barrier support, sensitive skin compatibility, and long-lasting skin feel.

The result is an ultra-rich moisturizer created to help dry, sensitive, and eczema-prone skin feel deeply hydrated, supported, and comfortable.

Science. Hydration. Barrier Support.

Dr. Arsy™ Moisturizer #003 combines clinical testing, biomimetic fermented amino acid technology, Dr. Arsy™ Dermal Water Complex, and a barrier-focused formulation philosophy.

It was designed and tested in the USA for people who need skincare that is gentle, serious, and thoughtfully made.

Because sensitive skin deserves more than a basic moisturizer.

Water (Aqua); Butyrospermum Parkii (Shea) Butter; Theobroma Cacao (Cocoa) Seed Butter; Glycerin; Caprylic/Capric Triglyceride; Cetyl Alcohol; Ethylhexyl Olivate; Candelilla/Jojoba/Rice Bran Polyglyceryl-3 Esters; Glyceryl Stearate; Cetearyl Alcohol; Sodium Stearoyl Lactylate; Tocopheryl Acetate (Vitamin E); Panthenol (Provitamin B5); Ascorbyl Palmitate (Vitamin C); Sodium Chloride; Magnesium Sulfate; Citric Acid; Solanum Lycopersicum (Tomato) Fruit Extract; Daucus Carota Sativa (Carrot) Root Extract; Cucurbita Pepo (Pumpkin) Seed Extract; Avena Sativa (Oat) Kernel Extract; Brassica Oleracea Acephala (Kale) Leaf Extract; Squalane; Tetrasodium Glutamate Diacetate; Arginine; Carbomer; Caprylyl Glycol; Phenoxyethanol; Chlorphenesin

Dr. Arsy™ Dermal Water Complex is a proprietary hydration and skin-conditioning system developed to support epidermal hydration balance, barrier comfort, and healthy-looking skin in dry, sensitive, and eczema-prone skin types. The complex combines dermatologist-recommended botanical extracts, electrolytes, antioxidant vitamins, amino acid-supportive compounds, and skin-conditioning ingredients within a multi-component hydration matrix designed to optimize skin moisture retention and visible skin comfort.