We created Dr. Arsy Hydration and Barrier Repair Moisturizer #003 to support people with sensitive, hypoallergenic, and eczema‑prone skin. When customers reach out to us, we want them to feel the same care and clarity they experience from our products. That’s why our Contact page is simple and user‑friendly, making it easy for you to get the help you need. Whether you have a question about our Dr. Arsy Moisturizer #003: Repair and Hydrating Eczema Cream for Face and Body or need assistance with an order, our team is here to listen.

Contact Information

• Email: Contact@drarsy.com
  Our inbox is monitored throughout the business day. Email is a great choice for detailed questions and provides you with a written record of our response.

• Call or Text: +1 (702) 470‑7721
  Prefer to speak with someone directly? Call our customer support line for immediate assistance.

• Mailing & Return Address:
  505 E Windmill Ln | 1C | #361
  Las Vegas, NV 89123
  United States

These methods give you multiple ways to reach us, so you can choose the one that’s most comfortable and convenient.

How We Can Help

Product Questions: We’re happy to answer inquiries about our eczema moisturizer, sensitive skin moisturizer, and barrier repair cream, including when to use it, how to apply it on the face and body, and what makes it safe for dry, reactive skin. If you’re wondering whether Dr. Arsy #003 is a fragrance‑free moisturizer or dermatologist‑tested cream, or you need details about our steroid‑free formulation and National Eczema Association acceptance, please get in touch.

Order Support: If you need to update shipping details, track your package, request a return, or report a damaged item, we’re here to help. To expedite service, include your order number, the email used at checkout, and a brief description of the issue.

Professional & Sampling Inquiries: Healthcare professionals, retailers, and media partners interested in our sampling program or wholesale opportunities can contact us directly. Please include your name, business or practice, and the nature of your request.

Response & Processing Time

We typically reply within one to two business days (excluding weekends and major holidays). Please note that complex inquiries may require additional time as we consult with product specialists.

Frequently Asked Questions

Where is my order confirmation?
Order confirmations are emailed immediately after purchase. Check your spam or junk folder and search for “Dr. Arsy” or “drarsy.com.” If you still can’t locate it, send us your name and order number and we will resend the confirmation.

How do I track my order?
Shipping confirmation emails include tracking information. If you haven’t received this email, contact us with your order details and we’ll provide the tracking link.

Can I change my shipping address after placing an order?
If your order has not yet shipped, we can update the address. Email or call us right away with your order number and the new address.

My item arrived damaged. What should I do?
Contact us within 48 hours of delivery with photos of the package and damaged product. We will arrange a replacement or refund, as appropriate.

Why should I buy Dr. Arsy Moisturizer #003 for my eczema instead of other eczema creams?
Dr. Arsy #003 employs a different mechanism of action. It’s clinically and dermatologist tested, with an advanced repair system powered by the Dr. Arsy Dermal Water Complex and fermented amino acids designed to support damaged skin.

What makes Dr. Arsy Moisturizer #003 truly different from other eczema creams?
As eczema fades, healed skin can appear lighter or darker. This moisturizer aims to help skin look more even, balanced and natural throughout the repair process. 

What unique ingredients are in Dr. Arsy Moisturizer #003 that set it apart?
The formula includes plant‑fermented biomimetic amino acids, plant‑derived lipids and vitamin‑rich botanical extracts. It’s certified vegan and cruelty‑free, accepted by the National Eczema Association, and is fragrance‑free and steroid‑free.

Can I layer Dr. Arsy Moisturizer #003 with other skincare products like serums or SPF?
Yes. Apply it first to clean skin and let it absorb fully. After about 30 minutes, continue with serums, active treatments or sunscreen.

How safe is Dr. Arsy Moisturizer #003? Who can use it?
It’s clinically tested, dermatologist‑tested and allergy‑tested. The product is suitable for very dry, itchy or sensitive eczema‑prone skin, and can be used on both face and body by adults, children and babies.

Is Dr. Arsy #003 a steroid‑free cream?
Yes. Our moisturizer is non‑steroidal and focuses on delivering deep hydration and barrier‑supportive care for sensitive, eczema‑prone skin.

Can I use Dr. Arsy #003 on my face?
Many people with dry, sensitive skin use Dr. Arsy #003 on their face. If your skin is highly reactive, we recommend patch testing first and introducing the product gradually.

How often should I apply the moisturizer?
Start with twice‑daily application, once in the morning and once at night—on slightly damp skin. Increase frequency as needed during dry or flare‑prone seasons.

Do you offer routine guidance?
Yes. Reach out with details about your skin type, where you plan to use the cream, and your current moisturizing habits, and we’ll share general recommendations. For severe or persistent symptoms, please consult a dermatologist.