Shipping & Returns: 

Barrier Repair & Hydration Moisturizer 

Effective Date: 02/14/2026
Last Updated: 02/14/2026

Simple policies. Clear expectations. Reliable support. Free Return.

This page outlines how shipping, delivery, returns, and refunds are handled for orders placed through DrArsy.com. By placing an order, you agree to the terms described below.

Shipping

Domestic & International Shipping

We ship within the United States and internationally. Shipping availability depends on carrier service and local regulations.

International orders may be subject to customs processing, import duties, or taxes required by the destination country. These charges are the responsibility of the customer.

Processing & Dispatch

Orders are typically processed within 2–3 business days after payment confirmation. Orders placed after 5:00 PM PST will be processed the next business day.

Delivery Estimates

Delivery timelines vary depending on destination and shipping method selected at checkout. Estimated delivery dates are not guaranteed and may be affected by carrier delays, customs clearance, weather, or other factors outside our control.

Shipping Costs

Shipping fees are calculated at checkout based on destination, weight, and delivery method. Shipping charges are non-refundable once an order has been dispatched.

Tracking

Tracking details are provided after shipment confirmation. Please allow up to 3 days for tracking updates to appear.

Address Accuracy

Customers are responsible for providing accurate shipping information. We are not responsible for delays or additional costs caused by incorrect or incomplete addresses.

Delivery

Delivery times are estimates only. Delays may occur due to carrier operations, customs inspections, or unforeseen circumstances beyond our control.

If delivery attempts fail and a package is returned to us, additional shipping charges may apply for re-dispatch.

Once a package is marked as delivered by the carrier, responsibility transfers to the customer. We recommend shipping to a secure location whenever possible.

Returns & Refunds

We offer a 30‑day full refund policy with free returns for eligible orders.

Return Eligibility

Items may be returned within 30 days of delivery provided that:

• The item is new, unused, and unopened

• Original packaging and seals are intact

• Proof of purchase is provided

Non‑Returnable Items

• Opened or used products

• Final sale items

• Personalized items

• Gift cards, samples, or promotional items

How to Start a Return

Email: contact@drarsy.com

Please include:

• Order number

• Email used at checkout

• Reason for return

Return address:

Dr. Arsy Corporation — Returns
505 E Windmill Ln | 1C | #361
Las Vegas, NV 89123
United States

Return shipping is free for eligible returns.

Refund Processing

Once your return is received and inspected, approved refunds will be issued to the original payment method within 7–10 business days. Processing times may vary depending on your financial institution.

Exchanges

Exchanges are available for defective or damaged items, subject to availability. If a replacement is unavailable, a full refund will be issued.

Damaged, Defective, or Incorrect Items

If you receive an incorrect or damaged item, contact contact@drarsy.com within 30 days of delivery. Include your order number and photos if applicable.

Lost or Stolen Shipments

Packages lost in transit will be investigated with the carrier. Replacement or refund eligibility depends on carrier confirmation.

Packages marked as delivered are not covered for theft or loss. Customers are responsible for ensuring a secure delivery location.

Order Changes & Cancellations

Orders may be modified or canceled within 24 hours of placement if they have not yet been processed or shipped.

Contact

Email: contact@drarsy.com
Call or Text (24/7): +1 (702) 470‑7721

Chat and text support are available 24/7.