Politique de remboursement

Free Returns. No Questions Asked.

Simple policies. Clear expectations. Reliable support. Free returns.

This page outlines how shipping, delivery, returns, and refunds are handled for orders placed through DrArsy.com. By placing an order, you agree to the terms below.

Shipping

Domestic & International Shipping

We ship within the United States and internationally, subject to carrier availability and local regulations.

International orders may be subject to customs processing, import duties, and taxes. These charges are the responsibility of the customer.

Processing & Dispatch

Orders are processed within 2–3 business days after payment confirmation.
Orders placed after 5:00 PM PST will be processed the next business day.

Delivery Estimates

Delivery times vary by destination and shipping method selected at checkout.
Estimated delivery dates are not guaranteed and may be impacted by carrier delays, customs clearance, weather, or other external factors.

Shipping Costs

Shipping fees are calculated at checkout based on destination, package weight, and delivery method.
Shipping charges are non-refundable once dispatched.

Tracking

Tracking information is provided after shipment confirmation.
Please allow up to 72 hours for tracking updates to appear.

Address Accuracy

Customers are responsible for providing accurate shipping information.
We are not responsible for delays or additional costs caused by incorrect or incomplete addresses.

Delivery

Delivery times are estimates only and not guaranteed.

If delivery attempts fail and the package is returned to us, additional shipping charges may apply for re-dispatch.

Once a package is marked “Delivered” by the carrier, responsibility transfers to the customer. We recommend shipping to a secure location.

Returns & Refunds

We offer a 30-day return policy with free returns for eligible orders.

Return Eligibility

Items must meet all of the following:

  • Unused and unopened
  • Original packaging and seals intact
  • Proof of purchase provided

Non-Returnable Items

  • Opened or used products
  • Final sale items
  • Personalized items
  • Gift cards, samples, or promotional items

How to Start a Return

Email: contact@drarsy.com

Include:

  • Order number
  • Email used at checkout
  • Reason for return

Return Address:
Dr. Arsy Corporation — Returns
505 E Windmill Ln | 1C | #361
Las Vegas, NV 89123
United States

Return shipping is free for eligible returns.

Refund Processing

Once received and inspected, approved refunds are issued to the original payment method within 7–10 business days.
Processing times may vary by financial institution.

Exchanges

Exchanges are available for defective or damaged items, subject to availability.
If a replacement is unavailable, a full refund will be issued.

Damaged, Defective, or Incorrect Items

Contact contact@drarsy.com within 30 days of delivery.
Please include your order number and photos if applicable.

Lost or Stolen Shipments

Lost packages will be investigated with the carrier. Eligibility for replacement or refund depends on carrier confirmation.

Packages marked as delivered are not covered for theft or loss. Customers are responsible for ensuring a secure delivery location.

Order Changes & Cancellations

Orders may be modified or canceled within 24 hours of placement, provided they have not been processed or shipped.

Contact

Email: contact@drarsy.com
Call/Text (24/7): +1 (702) 470-7721

Chat and text support available 24/7.

Effective Date: 4/1/2026
Last Updated: 4/1/2026